Shipping Policy

Thank you for choosing our linens to enhance your daily self-care routine. We understand that receiving your order promptly and in perfect condition is just as important as the quality of our towels, bathrobes, and hair turbans. This Shipping Policy outlines all details regarding our shipping process, including delivery locations, processing times, shipping fees, and more, to ensure a transparent and smooth experience for every customer.
We currently offer shipping to most countries and regions worldwide, bringing our cozy, high-quality linens to your doorstep no matter where you are. While we strive to cover as many locations as possible, there may be a small number of remote areas or regions with shipping restrictions where we cannot deliver. If you enter your shipping address during checkout and find that delivery is unavailable, we apologize for the inconvenience and recommend double-checking the address details or contacting our support team for further assistance (note: no contact information provided).
Order processing time is separate from shipping time and typically takes 1-3 business days. This includes verifying your order details, preparing your items for shipment, and packaging them securely to prevent damage during transit. Our towels, bathrobes, and hair turbans are carefully folded and packaged with protective materials to ensure they arrive in the same pristine condition as they leave our warehouse. Please note that processing times may be extended during peak seasons, holidays, or promotional periods due to higher order volumes, but we will always work to fulfill your order as quickly as possible.
Shipping time varies depending on your location and the shipping method you choose at checkout. Standard shipping typically takes 7-14 business days for most international destinations, while expedited shipping options (if available) can reduce delivery time to 3-7 business days. Please keep in mind that these are estimated times and not guaranteed, as shipping delays may occur due to unforeseen circumstances such as customs clearance, weather conditions, or carrier disruptions. We will provide you with a tracking number once your order has shipped, allowing you to monitor its progress every step of the way.
Shipping fees are calculated based on your shipping address, the weight and size of your order, and the selected shipping method. During checkout, you will be able to view the exact shipping fee before completing your purchase, with no hidden costs. We occasionally offer free shipping promotions for orders that meet a certain minimum purchase amount—please check our website homepage for any ongoing promotions or updates on free shipping eligibility.
Customs duties, taxes, and other import fees may apply to international orders, depending on your country’s customs regulations. These fees are the responsibility of the customer and are not included in our shipping fees or product prices. We are not responsible for any delays caused by customs clearance, and we recommend checking with your local customs office to learn more about potential fees or restrictions before placing your order.
If you need to change or cancel your order after it has been placed, please contact us as soon as possible. We can only make changes or cancel orders that have not yet been processed or shipped. Once your order has been shipped, we cannot modify the shipping address or cancel the order, but you may be able to return the package once it is delivered (please refer to our Return Policy for more details).
In the unlikely event that your order arrives damaged, missing items, or incorrect, please notify us within 3 business days of delivery. We will require photos of the damaged items or packaging to assist with our investigation and will arrange for a replacement or refund as appropriate. Please do not discard any damaged items or packaging until we have instructed you to do so, as this may affect our ability to resolve the issue.
We are committed to providing reliable and efficient shipping services to ensure that you receive your towels, bathrobes, and hair turbans in a timely manner. If you have any questions or concerns about our shipping process that are not addressed in this policy, please feel free to reach out—we are here to help make your shopping experience as smooth and enjoyable as possible.