FAQ
What materials are your towels, bathrobes, and hair turbans made of?
All our linens are crafted from premium, skin-friendly materials designed for softness, absorbency, and durability. Our towels and bathrobes primarily use high-quality cotton and cotton blends, chosen for their ultra-soft texture and ability to absorb moisture quickly without feeling rough on the skin. Our hair turbans are made with lightweight, stretchy microfiber or cotton blends that dry hair faster while reducing friction and damage. All materials are carefully selected to resist fading, shrinking, and pilling, ensuring long-lasting use.
How do I care for my towels, bathrobes, and hair turbans?
To maintain the softness and longevity of your linens, we recommend machine washing them in cold or warm water with mild detergent, avoiding bleach or harsh chemicals. Tumble dry on low heat or air dry for best results—high heat can damage the fibers and reduce softness over time. Do not iron hair turbans, as this may damage the stretchy fabric. Wash new towels separately before first use to remove any excess lint and ensure maximum absorbency.
Can I change or cancel my order after it has been placed?
We understand plans may change, and we will do our best to accommodate order changes or cancellations. However, we can only modify or cancel orders that have not yet been processed or shipped. Once your order has been prepared for shipment or dispatched, we cannot change the shipping address, add or remove items, or cancel the order. If you need to request a change or cancellation, please do so as soon as possible after placing your order through the appropriate website channel.
What should I do if my order arrives damaged, incorrect, or missing items?
We take great care in packaging our products to ensure they arrive in perfect condition. If your order arrives damaged, with incorrect items, or missing products, please notify us within 3 business days of delivery. Be sure to include photos of the damaged items, packaging, and your order confirmation for reference. We will review your request promptly and arrange for a replacement, refund, or other appropriate resolution at no additional cost to you.
Do you offer returns or exchanges?
Yes, we accept returns and exchanges for most unused, unwashed, and undamaged items within 30 days of delivery. Items must be returned in their original packaging with all tags intact. Custom or personalized items are not eligible for returns or exchanges unless they are defective. Return shipping costs are the responsibility of the customer, unless the return is due to a defect, error on our part, or damaged goods. Refunds will be processed within 5-7 business days of receiving and inspecting the returned items.
Why is there a color difference between the product image and the actual item?
We strive to display our products as accurately as possible on our website, but minor color variations may occur. This is due to differences in computer or mobile device screen resolutions, lighting conditions during photography, and the natural variation of fabrics. The colors of our towels, bathrobes, and hair turbans are true to the product descriptions, and any slight variations do not constitute a defect.
How long will it take to receive my order?
Order processing typically takes 1-3 business days, during which we verify your order, prepare your items, and package them securely. Shipping time varies by location: standard international shipping usually takes 7-14 business days, while expedited shipping (if available) takes 3-7 business days. Please note that these are estimated times and may be delayed due to customs clearance, holidays, or unforeseen carrier issues.